​Cancellations
& Policies
RETAINERS
All new clients are required to place a non-refundable retainer in order to book an appointment at THE GLOW UP.
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This will go towards your service the day of your appointment.
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If you need to reschedule, the retainer is transferable, as long as 72 hours notice is given.
CANCELLATIONS
Due to the length of each appointment, a minimum of 72 hours notice is required for any rescheduling or cancellations.
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MORE THAN 72 HOURS NOTICE
If you cancel more than 72 hours notice, you will be rescheduled at no extra charge.
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LESS THAN 72 HOURS NOTICE
If you cancel less than 72 hours before your appointment, you will be charged 50% of your scheduled service.
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LESS THAN 24 HOURS / NO SHOWS
No shows and appointments canceled with 24 hours notice or less, will be charged 100% of the scheduled service and no further booking will be permitted until fees are paid.
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The time and commitment of every client are highly valued, and mutual respect for scheduling policies is greatly appreciated.
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LATE
Arriving more than 20 minutes late may result in forfeiture of part or all of the scheduled services, with payment still required for the original appointment, or may require rescheduling with cancellation charges applied.